Communication is such a strategic tool for making things happen and generating business results. So many of organisational problems are a direct result of people failing to communicate effectively and enough.
I know of an organisation that seemed like floundering – everyone had a different idea of what they were trying to achieve. Each department was headed in its own, self determined direction with little synergy as small fiefdoms and internal politics took its toll. A consultant was called to fix the problem. They met with employees and customers, analysed the findings and set up a meeting with the CEO.
That is when the depth of the problem manifested itself. The CEO had been unwilling to communicate and share the overall vision and direction broadly across the organisation because of the fear of spreading disappointment if the goals were not met.
On the contrary it is possible to inspire people to discover their own motivations if you communicate effectively and connect people with purpose. They will then feel the spark that motivates them.
Heard of the concept of Fierce Leadership? It is the type of leadership that engages and connects with people at a very deep level. The most valuable currency here is relationship and emotional capital. People are hungry to connect, communicate and interact. The desire is to showcase their unique aspects, their talents – whatever they might be. Just to be heard and seen and to be spoken with. What they get most often today as conversation and relationship is e-mail – one way, directive, quick and maybe efficient but not something they seek and long for.
Whether the team is small or big, in one location or multiple – ensure there is enough free flowing communication, almost boundary less. Get across, meet and spend time with the members. Seek and share inputs, perspectives – discuss as much as you can.
The results will surprise you pleasantly, instantly.
I know the concept is far richer, deeper requiring more detailed and holistic handling and we will continue to build on the topic in subsequent posts.