Communication is such a strategic tool for making things happen and generating business results. So many of organisational problems are a direct result of people failing to communicate effectively and enough.

I know of an organisation that seemed like floundering – everyone had a different idea of what they were trying to achieve. Each department was headed in its own, self determined direction with little synergy as small fiefdoms and internal politics took its toll. A consultant was called to fix the problem. They met with employees and customers, analysed the findings and set up a meeting with the CEO.

That is when the depth of the problem manifested itself. The CEO had been unwilling to communicate and share the overall vision and direction broadly across the organisation because of the fear of spreading disappointment if the goals were not met.

On the contrary it is possible to inspire people to discover their own motivations if you communicate effectively and connect people with purpose. They will then feel the spark that motivates them.

Heard of the concept of Fierce Leadership? It is the type of leadership that engages and connects with people at a very deep level. The most valuable currency here is relationship and emotional capital. People are hungry to connect, communicate and interact. The desire is to showcase their unique aspects, their talents – whatever they might be. Just to be heard and seen and to be spoken with. What they get most often today as conversation and relationship is e-mail – one way, directive, quick and maybe efficient but not something they seek and long for.

Whether the team is small or big, in one location or multiple – ensure there is enough free flowing communication, almost boundary less. Get across, meet and spend time with the members. Seek and share inputs, perspectives – discuss as much as you can.

The results will surprise you pleasantly, instantly.

I know the concept is far richer, deeper requiring more detailed and holistic handling and we will continue to build on the topic in subsequent posts.

best wishes


12 thoughts on “communication…..

  1. RS – I can personally attest to the Fierce Leadershp – as clearly I can relate to the same. The more somebody connects with me, the more I connect with them. Communication is like a bridge connecting two islands.

  2. Rajiv, this is an eyeopner. read a few time and will do again. some points that you mentioned is a home run. the phrase – Fierce Leadership. is that new? I have seen for the first time. but seems very comprensive and wholesome…

    What hit me the max was the note on communicating by email. I have to admit that its quick and direct. but its far from efficient or effective. I keep thinking and wondering about the the inaction that follows after an action seeking mail is sent. now i am wiser :).. i followup and try to follow thru. but the style you mention, was surely effective when we were working together. have to explore improvisation..

    1. One very effective practice is of management by walking around. Try little little corridor conversations, cutting across hierarchy. Be conscious not to make those business centric all the time!!

  3. Rajiv,

    Sometimes, all it requires is a platform for employees to verbalize their thought…a bouncing wall of sorts…”Just to be heard and seen and spoken with”…

    The question is around “How Does?” and sometimes “Why Should?” an organization provide such a “bouncing wall” if the outcome is not necessarily tied up to revenue goals of the organization?

    1. There always exist many forums – small team meetings, larger functional group discussions, location gatherings, corridor conversations with your manager etc. Some are formal but most are not. While the benefits seem obvious, I agree it does take a considerable amount of effort. To that extent the responsibility lies on each one of us to make it participative and sustainable.

      The point is – building a connect and emotional quotient leads to the creation of a healthier environment. That in turn is performance enhancing, supporting the organisational objective.

      Any thoughts/ideas?

  4. Learning communication from ants :
    When out to seek food,ants have followers and leaders.When follower ants learn a new route to food source,they memorize it and tap their leaders with their antennae so that the leader could procced to the next step.
    There is a two way communication which encourages the leader to procced further and also helps the follower to understand where the leader wants it to go.This give and take learning benifits both not only to reach their goal but also to understand each other and know when the other is ready to go to the next level.This is all due to CONSTANT COMMUNICATION and interaction.
    So much to learn from such tiny creatures.

  5. This is the most powerful tool, each one of us have. We can choose to determine ways and means of how to use it effectively in all our engagements.As very rightly mentioned in your post, the key is to establish a connect with the audience and inspire trust thru’ your communication.I think the another important dimension to recognize here is not to limit it’s potential by compartmentalizing it into its various facets i.e verbal, written, e-mail, formal or informal and then creating mental boundries around these which do not allow us to leverage the full potential. I sincerely believe whichever facet we use, we can fundamentally ingrain the fabric of trust and connect with the person/s we are engaging with, and make it a very interactive,very inviting dialog.The benefits emerging out of such communication process in all its manifestations, can be hugely rewarding not only in mere business sense but to help us understand our deep rooted beliefs and learn from others’ perspectives. This will surely make us more complete, enriching us with a sense of fulfilment along our journey and in pursuit of our destination.Just to drive home this point, the blog itself is such a powerful medium thru’ which so many people/professionals from different hues can shape a discussion and share differing perspectives. This, as leaders, all of us need to do and need to benefit from as the complexities of managing and growing business in a very competitive landscape becomes more challenging with each passing day.The other day, I was reading a very interesting article on Blogging and therein author was expressing his appreciation for the blogs of Robert Bruner who is the Dean of Darden school of business. Robert Bruner gave one example of blogging coversation wherein he mentioned about two leading economists Paul Krugman or Gregory Mankiw who are at two ends of the spectrum, their arguements are at a level of detail that average readers won’t find interesting but they do it anyway. This makes a point that the posts and comments on some great level of detailing and understanding, bring in deep insights.Who knows thru such enriching communications, great ideas , views can emerge which can reshape business models,societal structures, leadership styles and help us realize our full potential.Good Luck…

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